Frequently Asked Questions

• What forms of payment are accepted?

Southlake Concierge accepts Visa, Mastercard. Cash and company checks are also accepted, sorry no personal checks will be accepted. Any returned checks will incur a $40 fee

•  What is an hourly package?

Our 4-hour package is perfect for those that need personal service provided on a regular basis, or reoccurring assistance. Scheduling priority and time billed in 30-minute increments are a few of the perks you'll receive.

Southlake Concierge is designed to maximize the personal service you will receive, the ability to develop a relationship so I can better anticipate your needs. Once activated, your package runs like clockwork, making your life easier and giving you freedom of time for yourself and your family.

We may ask additional questions or details to better understand your needs.  Then, We can recommend the package that’s right for you.

• How is an hourly package purchased?

Payment will be made in full before hours can be used. Hours will be deducted in 30-minute increments.

• How do clients know how many hours are available in their account?

All Southlake Concierge subscription clients have access to a state-of-the-art software system. The client portal is accessible 24/7 from anywhere in the world. It stores available hours, activity reports, and a secure place to request tasks and more.

• Does Southlake Concierge offer personal shopping? Yes, for subscription clients only; however, there is 15% convenience fee for all reimbursements.    

•  Is Southlake Concierge insured? 

Rest assured, We have insurance and are fully covered, and that means you are too.

• Your privacy is protected!

No. We never discuss the details of our clients: name/company, the services used, or when you're traveling and away from home.  Want to know the specifics about our Privacy Policy? Schedule a discovery call today.

• What’s the difference between Southlake Concierge and other providers?

Southlake Concierge applies quality and efficiency to every job. Our clients not only use the services to alleviate their personal demands, they also turn over a variety of business errands and tasks as well.  

Our clients feel comfortable and confident entrusting us with a wide range of matters.  We have many repeat clients that use prepaid packaged time; this develops into a relationship of trust that thrives over time as our partnership becomes more intuitive and harmonious.  And, we're always looking out for our clients’ privacy and best interest.  

Southlake Concierge clients understand that price and quality go hand in hand.  Clients turn over: home, family, personal, confidential and security matters and want a company they can trust.  

Still have questions? Let's connect! 817-984-0605 or hello@southlakeconcierge.com